The latest clause to come under the spotlight in this series of How to Guides for ISO 9001 is: ISO 9001 Clause 7.1 – Resources.
We take a look at what it is, and where it fits in the greater scheme of the ISO family. But first, let’s briefly set the scene with regards to the ISO 9001 standard.
In December 2021, the International Organisation for Standardisation (the main ISO body) reported “over one million companies and organizations in over 170 countries certified to ISO 9001:2015. This number continues to increase year on year, for many and varied good reasons.
Yet there’s one not-so-small catch…
ISO 9001 might just be the most confusing document in business history!
The good news is this series of articles and accompanying free factsheets are purpose designed to:
- Cut through the jargon
- Debunk the myths
- Make smoother sailing of your journey to certification
Without further delay, let’s examine ISO 9001 Clause 7.1.1 – Resources, in closer detail.
What is ISO 9001 Clause 7.1.1?
Clause 7.1.1 is part of the section on “Resources” within the standard. The specific title of this clause is “Resources – General”. It is a very short section which acts as an introduction to the more in-depth requirements.
In simple terms, this clause emphasises that the business implementing ISO 9001 must ensure that it has the necessary resources to establish, implement, maintain and continually improve its quality management system (QMS). Resources can include personnel, infrastructure, technology, auditing, communication, financial resources, or any other assets required to effectively operate the QMS.
In determining the resources required, you should consider the current capabilities, such as people, equipment or organisational knowledge as well as any constraints, eg: budget, schedule or limited time allowance. The standard does identify that the business should consider both the existing internal resources and what needs to be obtained from external providers.
Five steps to consider
Resource assessment – start by identifying the resources required for the QMS – this includes personnel, infrastructure, finances etc.
Resource planning – develop a plan for allocating resources based on the requirements of the QMS.
Competence and training – ensure the personnel involved in the QMS are competent, if you are looking for support, use our Get in Touch page and Meggan will be in contact.
Infrastructure – maintain the work environment for the QMS, including a suitable work environment, facilities, equipment and technology.
Financial resources – allocate sufficient resources to both support the implementation and the ongoing continual improvement of the QMS.
Once the review and analysis of the resources has been made, a decision can be made on which resources are required externally, and the actions required to ensure these are provided, which apply to the remainder of this clause.
