Clause 4.2 - Understanding the Needs and Expectations of Interested Parties

Clause 4.2 of the ISO standards requires you to understand the needs and expectations of interested parties. But firstly, you need to understand who and what your interested parties are. Otherwise, how can you define your organisation’s interested parties, which is a non-negotiable mandatory requirement of the ISO 9001, ISO 14001 and ISO 45001 standards?

Your clients, customers and team members are pretty obvious additions to you list. Although it’s just as important to consider the relevant requirements of your interested parties beyond these immediate stakeholder groups.

This indispensable free resource includes practical steps to:

a photo montage of faces of people from a diverse range of different demographics

Besides considering your interested parties, it’s crucial to identify their needs and expectations, too. This resource provides lots of inspiration that you can use as a starting point.

And once you know who the relevant interested parties are, you can then draw up a plan to manage them effectively. On this point, it’s worth bearing in mind that interested parties can change over time. So, it’s also important to re-evaluate them during the management review process.

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